One of our store managers that I hired in the early days of Vita Group got the job because of the way he finished his job interview.
“Why should you get this job?” I asked him.
“Because I rock,” he replied.
After I laughed, he then asked me if he had the job.
And that was enough for me! I knew he would fit in, I knew he would back himself, I knew he would want to learn and develop, and I knew he had the will to succeed. And I was right…he eventually rose through the ranks at Vita Group, eventually leaving to take on a great role for another well-known national company.
I often say “A person’s will is more important than their skill.” Of course, skills can be taught (in fact I personally think it’s an employer’s obligation to do so… more on that another day) but I don’t know anyone who can teach will, a person’s will always comes from within. You see, they either have it or they don’t!
So the age old question is ‘How do you make sure you find people that have the will?’ Well, you need to learn more about them of course – you need to know what makes them tick, and you do this by asking questions:
- What do they want to learn more about and importantly, why? (They have to want to become better people)
- What do they do to have fun? (You need a sense of humour; because the going will get tough and being able to laugh at yourself and your predicament gets you through it!)
- What personal goals do they have?
- Who is their inspiration and why?
- What does success look like for them?
- What is the most important thing for them right now and again why?
- What do they do if you don’t agree with something? How do they challenge the status quo? (You don’t want a team of ‘yes’ people, but you do want team members who will challenge in a respectful way)
All of these questions (and usually more) surprise the candidates going through an interview, mostly because they are about them personally as it’s the person that sits before you that you really need to get to know.
Why? Because it helps you to determine if someone will fit the Vita Group culture.
Our business most definitely isn’t for everybody which is why it’s important to make sure when employing a new team member they will be a ‘Culture Fit’ and not a ‘Culture Miss-Fit’. At Vita, no one can slip under the radar… that’s just the way we roll!
Knowing the answers to the questions above helps you become a better leader and allows you to really home in on what is of value to your team member, to you and ultimately the company.
All of the above reminds me of a quote that I love from Maya Angelou: “At the end of the day, people won’t remember what you said or did, but they will remember how you made them feel”.
Vita Group is a people business and when it comes to people their Will most definitely outranks their Skill!